AUSTRALIA $10 AUD flat rate EXPRESS
Australian orders are shipped EXPRESS via Australia Post.
Packing and delivery is expected between 1-3 business days*
On rare occasions delivery can be delayed due to circumstances outside of our control.
You will receive your tracking number via email with a link to follow its progress once your order has been shipped.
Parcels will be left at premises
DURING SALE AND PEAK PERIODS PLEASE ALLOW UP TO 7 WORKING DAYS FOR SHIPPING INFO. DURING CHRISTMAS PLEASE NOTER WAREHOUSE CLOSURE TIMES ARE FROM 20 DECEMBER UNTIL JAN 8 - ALL ORDERS PLACED DURING THIS TIME ARE SHIPPED COMMENCING 08/01
WE ARE NOT LIABLE FOR STOLEN PARCELS - IF YOU WISH YOUR PARCEL TO BE SIGNATURE ON DELIVERY PLEASE NOTIFY US PRIOR TO ORDER
INTERNATIONAL ORDERS - PLEASE NOTE - IF YOU PLACE AN ORDER OF 4 OR MORE ITEMS - YOU MAY BE CONTACTED FOR AN EXTRA SHIPPING CHARGES PENDING ON WEIGHT OF YOUR ITEMS
NEW ZEALAND
$15 AUD Flat Rate for all orders
New Zealand orders are shipped via Australia Post International.
Delivery is expected between 3-10 business days* to most metro areas. Please allow upto 7 business days longer for rural areas. Rarely delivery can be delayed due to circumstances outside of our control.
You will receive your tracking number via email with a link to follow its progress once your order has been shipped.
INTERNATIONAL ORDERS - PLEASE NOTE - IF YOU PLACE AN ORDER OF 4 OR MORE ITEMS - YOU MAY BE CONTACTED FOR AN EXTRA SHIPPING CHARGES PENDING ON WEIGHT OF YOUR ITEMS
REST OF THE WORLD
$25 AUD RATE - DEPENDING ON WEIGHT OF YOUR ORDERVYOU MAY BE CONTACTED FOR AN EXTRA SMALL SHIPPING CHARGE.
These orders are shipped via Australia Post International.
Delivery is expected between 3-14 business days* to most metro areas. Please allow upto 7 business days longer for rural areas. Rarely delivery can be delayed due to circumstances outside of our control.
You will receive your tracking number via email with a link to follow its progress once your order has been shipped.
INTERNATIONAL ORDERS - PLEASE NOTE - IF YOU PLACE AN ORDER OF 4 OR MORE ITEMS - YOU MAY BE CONTACTED FOR AN EXTRA SHIPPING CHARGES PENDING ON WEIGHT OF YOUR ITEMS
CHANGES TO MY ORDER
Once your order has been sent we are unable to make changes or cancel your order, however our usual returns process is available. If you have made an error in your delivery address please contact us as soon as possible at orders@getfrocked.net.au with the correct address and your order number. If your order has already been shipped we are unable to make any further changes or accept responsibility for delays in delivery or lost goods.
If there are any delays to your order, you will be notified via email. Please ensure the email address entered in the checkout is attended.
WE ARE NOT LIABLE FOR STOLEN PARCELS - IF YOU WISH YOUR PARCEL TO BE SIGNATURE ON DELIVERY PLEASE NOTIFY US PRIOR TO ORDER
PLEASE NOTE
Get Frocked will always do our best to maintain our best practise within our delivery guidelines, however – we process excessive amounts of orders weekly which from time to time can cause a backlog – please expect possible delay during, promotional, sale or holiday times.
If you are concerned about receiving your order within a dedicated timeframe please contact us first before placing an order.
Get Frocked will not be held responsible for delays or lost parcels once leaving our office with our 3rd party service providers but we will always do our best to help in these circumstances and more often than not have a positive outcome.
All orders are charged in AUD.
*The delivery times provided by Get Frocked are estimates only and can vary during Christmas, Easter and public Holiday periods.
PLEASE NOTE DURING SALE TIMES AND PEEK PERIODS SHIPPING CAN TAKE A FEW EXTRA DAYS SO PLEASE ALLOW SOME TIME BEFORE YOU EMAIL FOR TRACKING
WE ARE NOT LIABLE FOR STOLEN PARCELS - IF YOU WISH YOUR PARCEL TO BE SIGNATURE ON DELIVERY PLEASE NOTIFY US PRIOR TO ORDER
PLEASE READ CAREFULLY BEFORE ORDERING
PLEASE NOTE THAT WE DO NOT REFUND ON CHANGE OF MIND OR INCORRECT DECISION. THIS INCLUDES FIT/CHANGE OF SIZE ETC.
WE WILL GLADLY CREDIT NOTE ANY FULL PRICE ITEM.
PLEASE EMAIL orders@getfrocked.net.au - NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR CONTACT VIA EMAIL
ALL CREDIT NOTES AND EXCHANGES ARE HANDLED ON A WEDNESDAY
AUSTRALIAN AND INTERNATIONAL ORDERS
If you are not completely satisfied with your Get Frocked order, you may return it within 14 days of receiving your order and will be issued Online Store Credit for the paid value of the item/s returned.
We do not offer refunds for change of mind purchases or incorrect decision/fit
If an item simply does not fit, it is considered a change of mind return and cannot be refunded.
We do not accept change of mind returns for sale items - This includes fit.
If you would like to exchange your full priced item/s for a different size or item, your credit may be used to purchase this.
Please Note: If you fail to collect your parcel or return your order with "Return to Sender" noted on your parcel, you will receive a Online Credit Note for the value of your order less a $25 fee as this is how much Australia Post/Couriers Please charge for parcels returned to us this way.
HOW TO RETURN AN ITEM - CHANGE OF MIND
Returns classified as change of mind must be returned in original condition:
- In saleable condition; in their original packaging with tags intact
- Unwashed, unworn and undamaged
Please return your item/s along with the following information
Your order number
your full name used to place the order
Email address
Phone number
Return items that are not received as per the guidelines above will be returned to sender.
Please take care when trying on your order to not get makeup, deodorant or perfume on the garment as this can affect the eligibility of your return.
On the rare occasion that a return is rejected, the decision is final and is non-negotiable.
We STRONGLY recommend that you choose a traceable delivery service for your return.
Please keep a record of the tracking number in case your parcel is Lost In Transit. Get Frocked ARE NOT held responsible for any returns that go missing in transit.
Please send returns and completed returns form to:
Get Frocked Returns
4/9-11 SHABAN STREET ALBION PARK RAIL 2527NO WALK INS OR EXCHANGE DROP OFF'STHIS LOCATION IS NOT OPEN TO THE PUBLIC
Please Note: Postage will not be reimbursed by Get Frocked unless otherwise stated.
CAN I RETURN A SALE ITEM?
Sale items are discounted to clear. Please choose carefully as we don't accept returns for sale items for change your mind.
Under Australian Consumer Law, we are not required to provide a refund or replacement on final sale items if you change your mind. This includes a change of mind with regards to colour, size and fit.
We do not accept returns on any sale items/ or flash sale items, discount codes or frenzy sales.
If you return a sale item or an item that is out of our exchange period to us without authorisation , you will automatically be charged an ineligible item return fee of $8 AUD. This will be deducted from your Credit Note issue
WHAT CLASSIFIES AS A FAULT?
Faulty garments must be faulty by manufacture. For example a button that pops off or a seam coming undone may be classified faulty by manufacture. A worn item with makeup stains or a garment damaged as a result of failing to follow the recommended care instructions may not be classified as faulty by manufacture and may be found unsuitable for our faulty returns process.
All faulty returns will be reviewed by our team to determine the classification of the fault.
If you think you may have received a faulty item, please contact us at orders@getfrocked.net.au within 14 days of receiving your order to hear the options available to you. Make sure to include images of your fault for a faster experience.
WHAT ARE OUR RECOMMENDED CARE INSTRUCTIONS?
All garments are delicate and may be damaged if not cared for correctly. Care instructions can be found in the description of each product. If you are still unsure of the care instructions, we recommend to COLD HAND WASH or PROFESSIONALLY DRY CLEAN only.
I'VE RECEIVED A FAULTY ITEM!
All items at Get Frocked are initially quality controlled, however sometimes faults can slip through. I you have received a faulty product please contact us at orders@getfrocked.net.au ASAP.
If an item is deemed faulty, we will cover all postage costs to return the item to us and will replace it with an identical item whenever possible. If you do not want a repair or replacement for a minor fault, then this will be considered a change of mind and a store credit will be issued. The only time we will offer a refund, is if we cannot repair, replace the faulty garment with the identical original purchase or the fault is major as per Australian Consumer Law.
If you are unsure about your item/s, please contact us at orders@getfrocked.net.au. We will try our best to answer any questions you may have.
I'VE RECEIVED AN INCORRECT OR INCOMPLETE ORDER!
On the rare occasion that you receive an incomplete or incorrect order we ask that you contact us at orders@getfrocked.net.au ASAP. Once we have received your email, we will contact you to correct the error at no cost to you.
Please check your cart thoroughly before checking out as we cannot alter your order once it has been placed. This includes address and item/size.
COMPETITIONS/SOCIAL MEDIA PROMOTIONS
Any items won in any of our competitions are not able to be exchanged, refunded or changed. All competition winners must contact us within 24hrs of the competition being drawn, failure to do so will result in a re-draw. The prize is not redeemable for cash, not transferrable to another person or date and must be redeemed within one month or as per the competition rules – otherwise it becomes void.
Please contact us at orders@getfrocked.net.au if you have any questions.
Discounted items or social media promotions/sales will be sent via standard post. Please choose carefully and contact us with any size queries before purchase if you are unsure.
ONLINE CREDIT NOTES
Online credit notes have an expiry date of three months from activation, they are accepted for online purchases only.
